Cookie Policy

1.1 Company Information

• Company Name: Cotlidon Group
• Company Registration Number: 14706189
• Registered Office Address: 128 City Road, London, United Kingdom, EC1V 2NX
• Contact Email: support@plabiq.com

1.2 Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, our business operations, or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this policy and notify you through the Service or via email where appropriate.

2.1 Definition

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and provide information to website owners.

Cookies typically contain:

• The name of the website that created the cookie
• A unique identifier
• An expiration date
• Other information, depending on the cookie's purpose

2.2 Types of Cookies by Duration

Session Cookies: These are temporary cookies that expire when you close your browser. They are used to maintain your session while you navigate through the Service.

Persistent Cookies: These remain on your device for a set period of time or until you delete them. They are used to remember your preferences and settings across multiple visits.

2.3 First-Party vs. Third-Party Cookies

First-Party Cookies: Set by PlabIQ directly. We use these to provide essential functionality and improve your experience.

Third-Party Cookies: Set by external services we use, such as Google Analytics. These help us understand how users interact with our Service.

We use cookies and similar technologies for the following purposes:

3.1 Essential Cookies (Strictly Necessary)

These cookies are essential for the Service to function properly and cannot be disabled in our systems.

Purpose:

• Enable you to log in to your account
• Maintain your session while using the Service
• Remember your authentication status
• Provide security features
• Enable basic functionality of the Service
• Protect against fraud and abuse

Legal Basis: These cookies are necessary for the performance of our contract with you and to provide the Service you have requested.

Can you opt out? No. Without these cookies, the Service cannot function properly.

3.2 Functional Cookies

These cookies enable enhanced functionality and personalisation but are not essential to the Service's basic operation.

Purpose:

• Remember your preferences and settings
• Customise your user interface
• Remember your language preference
• Store your timezone
• Remember items in your analysis queue
• Maintain your display preferences (light/dark mode)

Legal Basis: These cookies are based on our legitimate interests in providing you with a personalised and efficient service.

Can you opt out? Yes, but disabling these cookies may affect your user experience.

3.3 Analytics and Performance Cookies

These cookies help us understand how visitors use our Service, which pages are most popular, and how users navigate through the site.

Purpose:

• Track how many people visit the Service
• Monitor which pages are viewed and how long visitors spend on each page
• Understand how users navigate through the Service
• Identify technical issues or errors
• Measure the effectiveness of our features
• Analyze user behavior to improve the Service

Third-Party Service Used: Google Analytics. We use Google Analytics to collect and analyze usage data. The information collected includes pages visited, time spent on pages, click patterns, device and browser information, approximate geographic location, and referring websites.

Google Analytics Privacy Policy: https://policies.google.com/privacy

Legal Basis: These cookies are based on our legitimate interests in understanding how our Service is used and improving its performance.

Can you opt out? Yes. You can use our cookie consent tool to disable analytics cookies, install the Google Analytics Opt-out Browser Add-on, or adjust your browser settings to block third-party cookies.

In addition to cookies, we may use other tracking technologies:

4.1 Web Beacons (Pixels)

Web beacons are tiny graphics with a unique identifier that track whether content has been viewed. We may use web beacons in email communications to track whether emails have been opened and in web pages to track visitor activity.

4.2 Local Storage

We may use browser local storage (HTML5 local storage) to store certain preferences and data locally on your device. Unlike cookies, local storage data does not expire and is not transmitted to our servers with every request.

What we store:

• User interface preferences
• Temporary form data
• Cache data to improve performance

4.3 Session Storage

Similar to local storage, but session storage data is deleted when you close your browser tab.

Below is a detailed list of cookies we use:

You have several options to manage or disable cookies:

6.1 Browser Settings

All modern browsers allow you to control cookies through their settings. You can block all cookies, block third-party cookies only, delete cookies after closing the browser, or delete existing cookies.

For more information about managing cookies in your browser, visit: www.allaboutcookies.org

6.2 Google Analytics Opt-Out

To opt out of Google Analytics tracking across all websites, install the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

7.1 Essential Cookies

If you disable essential cookies, you will not be able to log into your PlabIQ account, use the label scanning functionality, or access any features that require authentication.

7.2 Functional Cookies

If you disable functional cookies, you may experience loss of personalized settings and need to re-enter preferences each visit. The Service will still function, but your experience will be less personalized.

7.3 Analytics Cookies

If you disable analytics cookies, your usage will not be tracked for analytics purposes. You can disable analytics cookies without impacting your ability to use the Service.

8.1 UK GDPR Compliance

Our use of cookies complies with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

8.2 Your Rights

Under UK GDPR, you have rights regarding your personal data, including data collected through cookies:

• Right to access your data
• Right to rectify inaccurate data
• Right to erase your data ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, contact us at support@plabiq.com or refer to our Privacy Policy.

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Complaints

If you believe we have not handled your cookie data appropriately, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

• Website: https://ico.org.uk
• Telephone: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF